Due to the nature of the products supplied by NovaGen Research, we do not accept returns or exchanges on any products unless the item arrives damaged, defective, or incorrect.

All products sold by NovaGen Research are intended strictly for laboratory research purposes only and are handled under controlled storage and handling procedures. For safety, quality control, and product integrity reasons, returned items cannot be restocked or resold once dispatched.

If your order arrives damaged, incorrect, or incomplete, you must contact us within 48 hours of delivery by emailing support@novagenresearch.co.uk with:

• Your order number
• A description of the issue
• Clear photographic evidence of any damage where applicable

Once reviewed, we may offer a replacement, store credit, or refund at our discretion for verified issues relating to shipping damage or fulfilment errors.

NovaGen Research reserves the right to refuse refund requests where products have been opened, improperly stored after delivery, or where insufficient evidence is provided.

By placing an order through this website, customers acknowledge and accept this Refund & Returns Policy.