Terms & Conditions

 

Research Use Only

All products sold by NovaGen Research are intended strictly for laboratory research and analytical purposes only.

Products are not intended for human consumption, therapeutic use, medical use, diagnostic use, or veterinary application. By purchasing from this website, customers acknowledge and agree that all products will be used lawfully and responsibly for legitimate research purposes only.

NovaGen Research reserves the right to refuse or cancel any order at our discretion.

Product Information

We aim to ensure all product descriptions, specifications, and information displayed on this website are accurate and up to date. However, NovaGen Research does not guarantee that all content is free from errors or omissions.

All products should be handled only by qualified professionals familiar with laboratory research procedures and safe compound handling practices.

Orders & Payments

All orders are subject to acceptance and availability.

NovaGen Research reserves the right to refuse, limit, or cancel orders at any time for any reason, including suspected misuse, incorrect information, or regulatory concerns.

Payments must be completed in full before orders are processed and dispatched.

Shipping & Dispatch

NovaGen Research dispatches orders from the UK.

Orders are typically processed within 1–2 working days, although dispatch times may vary during busy periods or due to circumstances outside our control.

Tracking information will be provided where applicable.

NovaGen Research is not responsible for delays caused by:

  • Courier services
  • Customs processing
  • Incorrect delivery information supplied by the customer
  • Events outside our reasonable control

Customers are responsible for ensuring products can legally be imported or possessed within their local jurisdiction before placing an order.

Refunds & Returns

Due to the nature of the products supplied by NovaGen Research, returns or exchanges are not accepted unless items arrive damaged, defective, or incorrect.

If an order arrives damaged or incorrect, customers must contact support@novagenresearch.co.uk within 48 hours of delivery and provide:

  • Order number
  • Description of the issue
  • Photographic evidence where applicable

Refunds, replacements, or store credit may be offered at our discretion following review of the issue.

Opened or improperly stored items are not eligible for return or refund.

Limitation of Liability

NovaGen Research shall not be held liable for any misuse of products purchased through this website.

Customers assume full responsibility for the safe handling, storage, and use of all products purchased.

Under no circumstances shall NovaGen Research be liable for indirect, incidental, or consequential damages arising from the use or misuse of any product.

Website Use

By using this website, you agree not to:

  • Misuse the website or attempt unauthorised access
  • Use products for unlawful purposes
  • Provide false or misleading information
  • Violate any applicable laws or regulations

NovaGen Research reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Contact Information

For any questions regarding these Terms & Conditions, please contact:

support@novagenresearch.co.uk

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